>>> Teresa Veliz, the facilities manager for a software development company, was on the 47th floor of the North Tower when Flight 11 hit. First, like many witnesses, she describes the building shaking twice:

"I got off [the elevator], turned the corner and opened the door to the ladies' room. I said good morning to a lady sitting at a mirror when the whole building shook. I thought it was an earthquake. Then I heard those banging noises on the other side of the wall. It sounded like someone had cut the elevator cables. It just fell and fell and fell.

I began to cry. "Oh, my God, I just got off that elevator!" I said. "That could have been me." I prayed those other people had gotten off on the 48th floor before the elevator dropped. But I didn't have much time to be upset because the building shook again, this time even more violently. The lady at the mirror grabbed onto me and held on for dear life."

Veliz went down a staircase with a coworker to the concourse level. In the mall, they got onto an up-escalator as the South Tower collapsed, causing a rush of wind which knocked them down. In the pitch black, Veliz and her coworker followed someone carrying a flashlight:

"The flashlight led us into Borders bookstore, up an escalator and out to Church Street. There were explosions going off everywhere. I was convinced that there were bombs planted all over the place and someone was sitting at a control panel pushing detonator buttons. I was afraid to go down Church Street toward Broadway, but I had to do it. I ended up on Vesey Street. There was another explosion. And another. I didn't know where to run."

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